KUALA LUMPUR, May 12 (Bernama) -- Many enterprises in Singapore and Malaysia are aggressively investing in ServiceNow solutions to navigate changes caused by the COVID-19 pandemic and the trend toward digital transformation, according to a new research report published by Information Services Group (ISG).
The 2022 ISG Provider Lens™ ServiceNow Ecosystem Partners report for Singapore and Malaysia finds the growth of ServiceNow in 2021 was even faster in Asia than on a global basis.
In Singapore and Malaysia, the services ecosystem surrounding ServiceNow grew substantially, with providers investing heavily in people and processes to better serve clients, according to a statement.
“The pandemic led many companies in Singapore and Malaysia to adopt digital platforms like ServiceNow for better business performance. Others that waited too long, or haven’t been able to change, may be left behind,” said Deepraj Emmanuel, director, ISG Asia.
Especially in Singapore, enterprises are engaging with ServiceNow ecosystem partners to support digital transformation, the report says. To achieve tangible, repeatable business results, they need consistent teams of ServiceNow experts and proven, flexible implementation methods.
The adoption of ServiceNow in Singapore and Malaysia reflects the local economy, ISG says. Local and multinational manufacturers lead the pack, along with banking, financial services and telecommunications companies.
The report also explores other aspects of the ServiceNow ecosystem in the region, including the growth of local and niche service providers and the challenge of consistently delivering two major ServiceNow upgrades every year.
The 2022 ISG Provider Lens™ ServiceNow Ecosystem Partners report for Singapore and Malaysia evaluates the capabilities of 23 providers across three quadrants: ServiceNow Consulting Services, ServiceNow Implementation and Integration Services and ServiceNow Managed Services Providers.
The report names Accenture, Capgemini, Cognizant and Infosys as Leaders in all three quadrants. It names Deloitte, HCL and Wipro as Leaders in two quadrants each and EY, IBM, KPMG and TCS as Leaders in one quadrant each.
More details at www.isg-one.com.
-- BERNAMA
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