KUALA LUMPUR, Oct 28 (Bernama) -- COPC Inc., a global consulting, training and certification company, has rolled out expanded services to Western and Chinese companies to better meet the growing demands of the customer contact industry in China.
These include contact center consulting services and management training, a new Chinese version of the COPC Inc. website, and a Chinese User Group, an organization of industry experts that meets to discuss local and international contact center issues.
A statement issued today datelined in Winter Park, Fla. (US) & Beijing (China), said COPC Inc. has also opened a new office in Beijing, in addition to its Asia Pacific offices in Singapore, Manila, and Sydney.
COPC Inc. is a global leader providing performance improvement services for contact centers, vendor management organizations (VMOs) and business process outsourcing (BPO) centers, and has worked with hundreds of companies throughout the world since 1996.
This expanded offering in the Chinese market has been developed for companies that want to address customer service expectations of China's growing middle class, which was estimated at 300 million people in 2013, the statement said.
"China has quickly become a significant market for COPC Inc. Our Asia Pacific team has worked for many years with companies that are building, expanding or managing contact centers. We are now helping these clients develop their multi-channel centers to enable customer interaction through all forms of communication," said Kathleen Jezierski, chief operating officer, COPC Inc.
The Asia Pacific team at COPC Inc. has been working in the Chinese market since 2000, providing consulting, training and certification to improve the performance of in-house and outsourced contact centers. COPC Inc.'s industry-leading contact center certification program has been implemented at Wicresoft, Lenovo, China Mobile, ENN Energy, Lenovo Mobile, Concentrix, JD.com, PCCW Teleservices, Teleperformance, VXI and Sunshine Insurance.
"We have long-established relationships with many Chinese companies, so opening a Beijing office and creating a Chinese website was the next step to better serve their needs," said Ian Aitchison, chief executive officer, Asia Pacific Region, COPC Inc.
-- BERNAMA/MREM
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